At DesireGYM, we prioritize the quality of our products and customer satisfaction. Please note that we do not offer refunds or returns. However, to ensure our customers receive the best experience, we provide a convenient on-site replacement service for broken gym equipment parts under the following conditions:

1. Eligibility for Replacement

  • Customers are eligible for on-site replacement within 7 days from the date of purchase.
  • Only equipment parts that are broken or defective are eligible for replacement.

2. Replacement Process

To initiate a replacement request, customers must:
  • Take a photo or video clearly showing the broken or defective part.
  • Send the photo or video via WhatsApp to our support team using the following link: http://wa.link/mi4ell.
  • Provide proof of purchase when requested by our team.

3. On-Site Replacement Service

  • On-site replacement service is available only in Kuala Lumpur (KL) & Selangor areas.
  • Our team will coordinate with you to schedule the replacement at your location.

4. Costs

  • There are no additional costs for the on-site replacement service.
We do not offer refunds or returns. This policy strictly covers the replacement of broken or defective parts.

If you have any questions or need further assistance, feel free to contact our customer service team.